Kimberly J. Woody

Summary

Senior Quality Assurance Engineer with over 6 years of experience at Workday, specializing in API testing, cloud-based microservices, and agile methodologies. Contributed to the stability and scalability of multiple cloud based REST API endpoints, including integrations with Salesforce via SnapLogic. Conducted manual and functional testing, collaborated with cross-functional teams to verify new features, and ensured seamless production releases.

Passionate about delivering secure, high-quality software solutions, with a strong focus on role-based access control (RBAC) and OAuth authentication. Adept at defect identification, reporting, and resolution to enhance user experiences. Known for curiosity and tenacity for learning and problem solving, fostering internal team and cross-functional team collaboration, and driving efficient workflows to meet organizational goals.

Professional Experience

Workday - Pleasanton, CA

Senior Quality Assurance Engineer

Sole QA for the Workday Extend Developer Services team supporting an agile development team responsible for multiple microservices running on AWS and Scylla. These services provide many REST API endpoints and integrations, including OAuth authentication and authorization, roles and permission-based access control, developer tenant creation and maintenance, as well as customer on-boarding and off-boarding services via a SalesForce and SnapLogic integration.

  • Scrum master for daily scrum and overflow discussions
  • New feature/platform verification
  • API manual and functional testing (Postman, Bruno, ReadyAPI)
  • Defect identification, reporting and verification
  • Establish and maintain PR promotion cycle through dev > staging > production to stabilize weekly production release cadence
  • Document various features, processes, How-To guides
  • Troubleshoot internal and external customer issues and escalations
  • Create and execute test plans for core services across multiple platforms and integration points (AWS, Scylla)
  • Maintain platform integration tests
  • Team lead for demo and group testing efforts
  • Experienced cross team collaborator with other Workday teams (peer Extend teams, Devops, Scylla, WMU, ITF/TFA, SalesForce, SnapLogic, BT)
  • Facilitate and communicate with management and PM during sprint planning
  • Perform complex release management planning and execution for weekly deployments across multiple build pipelines
  • Quality Guild representative
  • Participate in interviews for developer hiring
  • Assist in new hire onboarding, training, mentor/buddy activities

Avaya - Santa Clara, CA

Software Quality Assurance Engineer III

Completed full software development life cycle (SDLC) quality assurance testing for the Avaya Experience Portal product, an open standards-based Linux software solution that provides a single platform for omni-channel automated voice, multimedia, self-service, and Integrated Voice & Video Response (IVVR) applications across SIP, IP, and TDM environments used by global Fortune 500 customers. Driven by a strong customer focus, adherence to corporate development guidelines and best practices to enhance software deliverables. Responsibilities include Software Quality Assurance, Security Lead, Product Lead, and Lab Management.

  • Write and execute test plans for all phases of test cycle: acceptance, system, launch readiness, and release to manufacturing
  • Perform integration and interop testing for networked components, including PBX and SIP proxy servers, speech servers, application servers, LDAP and Active Directory servers, and SNMP
  • Perform remote hardware verification and validation
  • Document product defects in Jira and verify resulting product change resolution
  • Perform test and verification of product software patches and hotfixes
  • Conduct reviews for product requirements, functional coverage, test plans, and customer facing documentation
  • Technical lead and subject matter expert for installation and upgrades, user management, licensing, speech integration and security
  • Create standalone IPv6 network for proof of concept testing
  • Automate product configuration and testing using Selenium WebDriver
  • Consistent top performer in defect identification and verification to ensure quality deliverables
  • Perform platform and application security testing to ensure corporate and engineering product specifications using Nessus Professional, Nessus Security Center, OWASP ZAP and NMAP
  • Install, configure and maintain Microsoft Certificate Authority servers to support certificate signing
  • Perform product certificate exchange testing using both Microsoft Certificate Authority and OpenSSL self-signed and third party signed certificates
  • Perform DISA STIG security testing to ensure JITC compliance
  • Member of Security Governance team driving software security compliance across all products globally
  • Responsible for allocating test areas of focus across team members to ensure full test coverage
  • Review, assess and manage Jira defects, ensuring proper distribution and timely validation
  • Gather, organize, and deliver project status details to leadership team
  • Technical lead and subject matter expert for installation and upgrades, user management, licensing, speech integration and security
  • QA lead for multiple service pack releases
  • Install, configure and maintain all networked hardware and software components of a Windows, Linux and VMware enterprise network environment
  • Install, configure and maintain an Avaya VOIP and telephony environment including Communication Manager, Appliance Virtualization Platform, System Platform, System Manager and Session Manager
  • Install, configure and maintain Nuance Speech Server, Loquendo Speech Server, and IBM WVS
  • Consistently engaged in learning new technologies, applications and products to support adoption of emerging trends and best practices
  • Assist peers and peer teams in lab management and problem resolution

Avaya - Santa Clara, CA

Advanced Technical Support Engineer III

Responsible for investigation and timely product resolution of escalations from remote field engineers, third-party vendors and technical support engineers on Windows based enterprise applications to support customer business continuity.

  • Provided technical escalation support for the Windows based Avaya Unified Communication Center platform
  • Worked remotely through network and product related issues to resolve complex configuration, integration and network outages
  • Responsible for Product Quality Assessment testing for hardware, software and documentation
  • Experience building, troubleshooting and maintaining enterprise networks
  • Built and maintained Microsoft Exchange servers for product integration testing
  • Communicated critical product notifications to field and business partner personnel
  • Performed internal test and verification of all related product patches and software updates
  • Performed remote and onsite software installations, maintenance upgrades, and patch installation
  • Conducted product introduction alpha and beta support for new products, product defect review, documentation review, and product life cycle
  • Received multiple letters of commendation from customers and business partners

Education

B.S., Industrial and Organizational Psychology, California State University, Hayward

Psi Chi National Honor Society

Certifications

Certified Nuance Technical Associate

Telecommunications Industry Association Convergence Technology Professional (TIA-CTP)

Avaya Certified Associate Communications Networking (ACACN)

Avaya Certified Specialist: Maintenance: Messaging